Terms and conditions - Incredible Sarees

Terms and conditions

Thank you for choosing Incredible Sarees. Here are the terms and conditions that govern your use of our brand and website.

1. Acceptance of Terms By accessing the Incredible Sarees website, you agree to be bound by the following terms and conditions of use. If you do not agree to these terms, please do not use our website.

2. Copyright All content on the Incredible Sarees website, including but not limited to text, graphics, logos, images, and software, is the property of Incredible Sarees and is protected by copyright laws. You may not copy, modify, reproduce, or distribute any content from our website without our written permission.

3. Trademarks All trademarks, logos, and service marks displayed on the Incredible Sarees website are the property of Incredible Sarees. You may not use any of these trademarks without our written permission.

4. Product Information We make every effort to provide accurate product information on our website. However, we cannot guarantee that all information is error-free, complete, or current. We reserve the right to correct any errors or omissions on our website and to update product information at any time without prior notice.

5. Pricing All prices displayed on the Incredible Sarees website are in Indian rupees. We reserve the right to change prices at any time without prior notice.

6. Payment: We accept payment by credit card, debit card, net banking, and cash on delivery. All payments are processed through secure payment gateways.

7. Shipping: We offer free shipping within India, for all orders above Rs. 1000. For orders below Rs. 1000, a shipping charge of be applied.

8. Returns and Exchanges We accept returns and exchanges within days of delivery. All items must be returned in their original packaging and in unused condition. Shipping charges are non-refundable.

9. Privacy Policy We are committed to protecting your privacy. Please read our Privacy Policy for more information.

10. Governing Law These terms and conditions are governed by the laws of India. Any disputes arising out of or relating to these terms and conditions will be resolved in accordance with Indian law.

11. Contact Us If you have any questions or concerns about these terms and conditions, please contact us at [email protected].

Effective Date: 08/01/2023

These Terms of Service (“Terms”) govern your use of the Incredible Sarees website, products, and services (collectively referred to as the “Service”). Please read these Terms carefully before accessing or using the Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

Account Creation and Eligibility a. You must be at least 18 years old to create an account and use the Service. b. You are responsible for providing accurate and up-to-date information during the account creation process. c. You are responsible for maintaining the confidentiality of your account credentials and are liable for any activity that occurs under your account.
Product Information a. The Service may provide information about sarees and related products. b. We strive to provide accurate product descriptions, but we do not warrant that the information is complete, reliable, or error-free. c. Colors and textures of sarees may appear differently in person due to variations in computer monitors or devices.
Ordering and Purchasing a. By placing an order, you agree to pay the specified price, including any applicable taxes and shipping fees. b. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, pricing errors, or suspected fraud. c. Prices are subject to change without notice, except for confirmed orders.
Payment a. Payment for orders must be made through the authorized payment methods accepted by Incredible Sarees. b. You agree to provide accurate and valid payment information. c. In the event of a payment dispute or chargeback, Incredible Sarees reserves the right to suspend or terminate your account and refuse future purchases.
Shipping and Delivery a. Incredible Sarees will make reasonable efforts to process and ship your order in a timely manner. b. Delivery times may vary depending on the shipping method and destination. c. You are responsible for providing accurate shipping information. Additional fees may apply for address corrections or re-shipments due to incorrect information provided.
Returns and Refunds a. Please review our separate Return Policy for information on returning products and obtaining refunds.
Intellectual Property a. The Service and its content, including but not limited to logos, trademarks, text, images, and videos, are the property of Incredible Sarees and its licensors. b. You may not reproduce, distribute, modify, or create derivative works of any content from the Service without prior written consent.
Disclaimer of Warranty a. The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. b. Incredible Sarees does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.
Limitation of Liability a. In no event shall Incredible Sarees be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use or inability to use the Service. b. To the maximum extent permitted by applicable law, Incredible Sarees’ total liability for any claim arising out of or relating to the Service shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
Governing Law and Dispute Resolution a. These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. b. Any dispute arising out of or relating to these Terms or the Service shall

Incredible Sarees’s endeavor is to ensure that every single transaction on our website is easy and seamless. We follow standard operating systems to deliver our products and adhere to the highest quality checks and standards. If there’s ever a situation in which you are not happy with your purchase, please refer to the options for returning or exchanging any of the items.

Defective, damaged, wrong supply of products:

We advise our customers to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. This refers to every kind of purchase made on our website.

In case of any discrepancy found, or damage to the packet, please leave a remark on receipt to the logistics service provider/courier for accepting the delivery of the products.

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at [email protected]” within 48 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.

Your purchase is eligible for return or exchange only if it meets the following conditions:

An incorrect product has been delivered to you i.e., the product does not match the item in the order confirmation email.
If the product you receive has a genuine quality/manufacturing defect, color mismatch, or fabric mismatch.

If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information: 1. Order number, 2. Delivery address, 3. Specify the reason for return and 4. In case of a defective or incorrect product, please send us an image of the item.

Our Quality Check team will verify the manufacturing defects, post which our customer service team will email or contact you for the necessary action.

The product must be received within 10 days from the date of advice by the Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are intact.

Incorrect or Incomplete Shipping address

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address if there are three failed delivery attempts by our shipping agency, and/or the package is refused by the recipient.

Colors

We have made every effort to display the colors of our products that appear on Incrediblesarees.com as accurately as possible. However, different devices can reflect color variations. There could be variations between what you see on your computer monitors, tablets, and mobile devices. And so, we cannot guarantee that your monitor’s display of a color will be completely accurate.

Store Credit / Refund

We will be happy to, following a quality check, offer you a store credit, as applicable in your case. This will be processed within 7 business days after receiving products as per – Terms & Conditions.
Any refund will be made in the original method of payment – Only in case of order cancellation within 24 hours of placing the order.
If your purchase is eligible for a free return or exchange as explained above, the credit note or refund will also include the proportionate shipping cost.

Cancellation Policy

Please note an order can only be canceled within 48 hours of placing the order. Once the order is processed after 48 hours, no cancellation request will be entertained.

NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS

Accessories, including jewelry, clutches, wallets, bags, scarves, belts, footwear etc.
Custom-made and Made to order products. (see terms and conditions for definitions)
Orders placed using store credit.
Unstitched items like Stoles, Dupattas, and Sarees with unstitched blouse pieces.
Altered products as per the specifications/measurements provided by you.
Products that are purchased in any sale / promotion
Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.
Briefs, swimming costumes and bikini bottoms are non-exchangeable for hygiene purposes.

Customer Credit

Credits are issued upon returning or exchanging a product online.
Once the returned item has passed our quality check process, we issue a credit code of the value of the product which can be redeemed on your next purchase online during checkout.
If you would like to exchange one item for another, you must first return the original item and then place a new order online. You will be refunded against a credit code which will enable you to purchase a replacement item quickly.
This credit code that is generated against your return/exchange is applicable at the time of checkout, the final stage of placing the order online.
All credit codes have a validity of 6 months from the date of issue.
All credit notes are for one time use only.
You can Contact Us to check the validity of your credit code.