Cancellation and Refund Policy for Incredible Sarees:
- Order Cancellation a. If you wish to cancel your order, please contact our customer support as soon as possible. b. Order cancellations are subject to approval and may not be possible if the order has already been processed or shipped. c. If the cancellation is approved, any payment already made will be refunded according to the refund policy outlined below.
- Refund Policy a. We strive to ensure customer satisfaction with our products. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions: i. Damaged or Defective Products: If you receive a damaged or defective saree, please contact our customer support within [2] days of delivery. We may require supporting evidence, such as photographs, to assess the damage or defect. If the return is approved, we will provide a refund or offer a replacement, depending on product availability and your preference. ii. Incorrect or Missing Items: If you receive an incorrect saree or if any item is missing from your order, please notify us within [number of days] days of delivery. We will verify the issue and take appropriate action, which may include providing a refund or sending the correct/missing item. iii. Size or Fit Issues: We provide detailed size charts to help you choose the correct size. However, if you receive a saree that does not fit properly, please contact us within 2 days of delivery. We may offer an exchange for a different size or provide a refund, subject to our assessment of the situation. iv. Other Reasons: If you have a valid reason for seeking a refund not covered by the above conditions, please contact us within 2 days of delivery. We will assess your request on a case-by-case basis and determine if a refund is appropriate.
- Return Process a. Before returning any product, you must contact our customer support to [email protected]. b. The product must be returned in its original condition, unworn, and with all original tags and packaging intact. c. You are responsible for the return shipping costs, except in cases where the return is due to our error (e.g., damaged or defective product, incorrect item). d. We recommend using a trackable shipping method for returns, as we are not responsible for lost or undelivered return packages. e. Upon receipt and inspection of the returned item, we will process the refund according to our refund policy.
- Refund Processing a. Refunds will be issued using the original payment method used for the purchase, unless otherwise agreed upon. b. Please allow a reasonable processing time for the refund to be reflected in your account. The timeframe may vary depending on your financial institution.
- Exceptions a. The following items are not eligible for return or refund unless they are damaged or defective: [list any specific items or product categories excluded from the return/refund policy].
Please note that this cancellation and refund policy is subject to change at the discretion of Incredible Sarees. It is recommended to review the policy periodically or contact customer support for any clarifications regarding returns and refunds.